Overview

This blueprint defines the minimum operating standard for modern government services in St. Vincent and the Grenadines.

It responds to a clear reality: citizens increasingly expect government services to function with the same reliability, speed, and clarity as the digital tools they use every day, yet existing systems remain fragmented, inconsistent, and difficult to use. Incremental upgrades and isolated projects have failed to resolve these issues because the underlying operating model has not changed.

This document establishes a new, enforceable digital baseline for how government systems are designed, built, operated, and governed.

Vision

To establish a public service ecosystem that operates with the simplicity, reliability, and confidence citizens expect from modern digital systems.

In the target state defined by this blueprint:

• Government services open instantly, work on any device, and require no manuals or intermediaries.
• Core processes complete in minutes rather than days or weeks.
• Departments coordinate seamlessly through shared, trusted data.
• Citizens experience government as efficient, predictable, and respectful of their time.
• Ministers and senior officials make decisions with real-time visibility into performance, demand, and outcomes.

This target state is not aspirational.
It represents the new operational standard against which all future government digital initiatives should be measured.

Strategic Context

Small Island Developing States (SIDS) are at a decisive digital inflection point. Legacy infrastructure, fragmented procurement, and reliance on opaque external vendors have constrained service quality while increasing long-term costs and institutional dependency.

At the same time, modern digital tools, proven architectural patterns, and local technical talent now make it possible to design government systems that are resilient, maintainable, and economically sustainable.

This blueprint positions digital transformation not as a technology project, but as a structural reform of how government delivers services, manages information, and builds institutional capability.

Technological Sovereignty (Local-First Policy)

A core principle of this blueprint is technological sovereignty.

Government systems must be understandable, auditable, and evolvable by local professionals. Over-reliance on foreign “black box” platforms weakens institutional capacity, increases long-term risk, and exports high-value technical work that should remain within the country.

This blueprint therefore prioritizes:

• Open, well-documented technologies
• Transferable skills and local ownership
• Systems that can be maintained and extended without permanent external dependence

The goal is not isolation, but control, continuity, and national capability.

Blueprint Structure

This document is organized into three tightly integrated layers:

1. Strategic Framework
   The principles, operating standards, and efficiency targets that govern all digital services.
2. Technical Core
   The shared architecture, data foundations, automation capabilities, and integration model required to eliminate fragmentation.
3. Execution Layer
   The delivery roadmap, governance mechanisms, and hybrid execution model that make transformation achievable within real institutional constraints.

Together, these components define a coherent, realistic path toward a unified, citizen-centered digital government.