Implementation Roadmap
This roadmap adopts a modular, phased approach aligned with a realistic five-year delivery horizon. It explicitly rejects high-risk “Big Bang” implementations in favor of iterative rollouts that allow for testing, learning, and safe scaling.
Two parallel tracks run throughout: infrastructure and service delivery alongside workforce development and training. These tracks reinforce each other—staff inherit systems they helped build, ensuring sustainability and long-term ownership.
Execution Methodology: The Hybrid Model
The default execution standard for all initiatives in this roadmap is a time-boxed exploratory phase of 4–6 weeks preceding any long-term commitment.
Objective: Validate technical assumptions, data quality, and team capability before significant capital deployment.
Strategic Advantage: This approach minimizes risk by investing modestly to gain clarity. It creates initial capacity through skills-based contract hiring while maintaining existing operations, effectively decoupling the building phase from the deployment phase to maintain momentum despite bureaucratic friction.
Year 1: Foundation & Capability Building
Year 1 establishes the technical foundation while deliberately building local delivery capability. Visible progress is delivered through a Pathfinder project, while core systems are constructed to support future service waves.
The Pathfinder is intentionally low-risk and learning-oriented. Its purpose is to validate delivery pipelines, governance models, and team readiness—not to serve as a permanent flagship system.
Infrastructure Track
| Quarter | Milestone |
|---|---|
| Q1 | Technical assessment, architecture finalization, Pathfinder kickoff |
| Q2 | Pathfinder Launch (GovNews Aggregator): First public-facing digital service |
| Q3 | Digital Identity (SSO) operational for government employees |
| Q4 | Unified Payment Registry, Government Design System, shared database schemas |
Training Track (Parallel)
| Quarter | Milestone |
|---|---|
| Q1 | Cohort recruitment; intensive bootcamp (TypeScript, Svelte, Git fundamentals) |
| Q2 | Supervised development on internal tools and dashboards |
| Q3 | Pair programming on foundational infrastructure; structured code reviews |
| Q4 | Independent contributions to production systems; readiness certification |
Year 1 Outcomes
- Pathfinder service live and serving citizens
- Core platform infrastructure operational
- First cohort of local developers production-ready
Year 2: First Service Wave
With the foundation stable and initial delivery capacity established, citizen-facing services launch in coordinated waves. Each wave delivers multiple ministry MVPs built on shared platforms.
Wave 1 (Months 13–18)
| Service | Scope |
|---|---|
| Inland Revenue | Tax status, filing, payment verification |
| Civil Registry | Birth and death certificate requests, verification |
| Lands & Surveys | Title search, fee payment |
Wave 2 (Months 19–24)
| Service | Scope |
|---|---|
| Immigration | Passport status, travel document applications |
| Social Development | Benefits eligibility, grant applications |
| Licensing | Trade licenses, vehicle registration renewals |
Year 2 Outcomes
- Six ministry services online
- Unified citizen experience across services
- Training pipeline expanded with additional cohorts
Years 3–4: Full Coverage & Enrichment
Year 3: Coverage & Integration
- Remaining citizen-facing ministries onboarded
- Cross-ministry integrations activated (e.g., birth → education, business → tax)
- Ministerial Analytics Dashboard deployed
Year 4: Optimization & Automation
- Workflow automation and proactive notifications added to early services
- AI-assisted capabilities expanded (document processing, anomaly detection)
- Unified Portal kiosks deployed to Grenadines post offices
- Training cohorts fully embedded in operations
Years 3–4 Outcomes
- All major citizen-facing services online
- Real-time operational visibility for leadership
- Local teams managing day-to-day delivery with minimal external dependency
Year 5: Sustainability & Transition
The final year consolidates gains and ensures long-term continuity.
- Full operational handover to local technical leadership
- External advisors transition to oversight and audit roles
- Comprehensive performance and value-for-money review
- Planning for next-generation capabilities (regional integration, advanced analytics)
Year 5 Outcomes
- Sustainable, locally owned digital government platform
- Institutionalized delivery capability
- Clear roadmap for continued evolution beyond the initial program
Delivery Principles
This roadmap is governed by the following principles:
- Conservative Milestones: Timelines include buffers for legacy data challenges and institutional constraints.
- Parallel Training: Workforce development runs alongside—not after—infrastructure delivery.
- Wave-Based Rollout: Services launch in coordinated groups to maximize learning and reuse.
- Visible Progress Each Year: Every year delivers measurable, citizen-facing improvements.
- Institutional Adaptation: Timelines assume phased policy, process, and cultural alignment alongside technical delivery.
- No Overpromising: Commit only to what can be delivered—and deliver it.